- June 2, 2025
IVR Menus: Route Calls Automatically With a Virtual Receptionist
An Interactive Voice Response (IVR) system—also called an Auto Attendant or Phone Tree—answers incoming calls and routes them based on caller selections.
How IVR Menus Work
Callers hear a recorded menu like, “Press 1 for Sales, 2 for Support”. Based on their choice, the call is automatically routed to the appropriate department, extension, or voicemail.
Why IVR Menus Improve Customer Experience
Directs calls to the right person faster
Reduces reliance on receptionists
Operates 24/7, even outside business hours
Use Case Example
A medical office uses IVR to route calls between appointments, billing, and prescription refills. Patients reach the right team without waiting for a receptionist.
Common Questions About IVR Menus
Can IVR menus change after-hours?
Yes, you can set time-based greetings and routing.
Can I record my own greetings?
Absolutely—upload custom recordings or use text-to-speech.
