- June 5, 2025
Extensions: Simplify internal calling and call transfers across your team.
With ClearConverse, every phone or user gets assigned a unique 3-digit extension number—making it easy to transfer calls, reach teammates, and organize your phone system.
Instead of dialing full phone numbers, you just dial an extension like 101 for the front desk, 202 for accounting, or 305 for support. Whether you’re in the same building or working remotely, extensions help everyone stay connected with just a few taps.
How Extensions Work
Here’s how ClearConverse makes it easy:
Each user, desk phone, or softphone gets a custom 3-digit extension
Calls can be transferred quickly using these extensions (blind or attended)
You can create extension groups for departments or teams
Extensions work across offices, remote locations, and mobile apps
They also work with features like Call Queues, Ring Groups, and IVRs
And yes—your team can even call each other using extensions, for free.
Why Use Extensions?
Because efficiency is everything when the phone rings. Extensions help you:
Transfer calls quickly to the right person
Avoid confusion with a simple 3-digit structure
Organize teams and departments for better call flow
Work smarter across locations or devices
Use Case Example
Let’s say your customer calls the main number and needs tech support.
Your receptionist answers and says, “Let me transfer you to Support at 203.” A quick button press later, the caller is with the right team—no delays, no back-and-forth, and no confusion.
Or imagine your team working remotely—Sales can reach Marketing just by dialing 112, no matter where they are.
Common Questions About Extensions
Can I customize extension numbers?
Yes! You can assign extensions however you want: by role, location, department, or preference.
Can I use extensions across multiple offices or remote users?
Absolutely. Extensions work across any phone connected to ClearConverse.
Is it secure?
Yes. Voicemail files and transcriptions are securely delivered and can be managed with your organization’s email permissions.
Want to get your team set up with extensions?
We’ll help you map it all out.
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