Call Park: Put calls on hold—without putting people on hold.
Posted By : Daniel Harold June 5, 2025 Call Park: Put calls on hold—without putting people on hold. Call Park lets you place an active call into a virtual “parking spot,” where it can be picked up by any authorized team member from any device. Think of it like putting a call on hold—but instead […]
Call History: Everything you need to know about your calls—all in one place.
Posted By : Daniel Harold June 5, 2025 Call History: Everything you need to know about your calls—all in one place. The Call History feature in ClearConverse gives you a complete log of all your phone activity—past and present. Whether you’re tracking missed calls, reviewing call recordings, or checking call volume, it’s all right there […]
User Portal: Your phone system—fully accessible, totally in your control.
Posted By : Daniel Harold June 5, 2025 User Portal: Your phone system—fully accessible, totally in your control. The ClearConverse User Portal gives you an all-in-one dashboard to manage your phone activity in real time—right from your browser. Whether you’re checking voicemails, downloading faxes, or tweaking how your phone rings, the User Portal puts everything […]
Extensions: Simplify internal calling and call transfers across your team.
Posted By : Daniel Harold June 5, 2025 Extensions: Simplify internal calling and call transfers across your team. With ClearConverse, every phone or user gets assigned a unique 3-digit extension number—making it easy to transfer calls, reach teammates, and organize your phone system. Instead of dialing full phone numbers, you just dial an extension like […]
Transcribed Voicemail: Never miss an important message again.
Posted By : Daniel Harold June 5, 2025 Transcribed Voicemail: Never miss an important message again. With Voicemail-to-Email, ClearConverse makes sure you always stay in the loop—no matter where you are. When someone leaves you a voicemail, it’s instantly sent to your inbox as an audio file. And when available, we include a text transcription […]
Call Recording: Capture Conversations for Clarity and Compliance
Posted By : Daniel Harold June 2, 2025 Call Recording: Capture Conversations for Clarity and Compliance Call Recording is a VoIP feature that enables businesses to record phone conversations for playback, training, documentation, or compliance. It’s like having a replay button for your most important calls. How Does Call Recording Work? Your phone system can be set to automatically or […]
Caller ID – Knowing Who’s Calling
Posted By : Daniel Harold May 29, 2025 Caller ID – Knowing Who’s Calling Our Caller ID feature is designed to give businesses greater control, efficiency, and professionalism in every phone interaction. With Caller ID, you instantly see who’s calling before you answer, displaying the caller’s name and number right on your device. This allows […]
Call Flows: Automate How Calls Are Handled
Posted By : Daniel Harold May 21, 2025 Call Flows: Automate How Calls Are Handled Call Flows let you define how incoming calls are routed based on specific criteria, such as time of day. Also called day/night mode or time conditions, this feature ensures calls are handled differently during business hours vs. after hours. How […]
Call Detail Records (CDR): Your Call Data, Visualized
Posted By : Daniel Harold May 21, 2025 Call Detail Records (CDR): Your Call Data, Visualized Call Detail Records (CDR) are logs generated by your VoIP system that capture detailed data about every call. This includes the date, time, duration, source and destination numbers, call status, and more. How CDRs Work? Each time a call […]
Call Center: Scale Your Service With Confidence
Posted By : Daniel Harold May 21, 2025 Call Center: Scale Your Service With Confidence A VoIP Call Center is a centralized communication platform designed to manage high volumes of inbound and outbound calls with tools for automation, agent management, and performance tracking. How Does Call Center Work? With tools like queues, skill-based routing, and […]