Call Broadcast: Deliver Messages to the Masses— Instantly
Posted By : Daniel Harold May 21, 2025 Call Broadcast: Deliver Messages to the Masses— Instantly Call Broadcast is a VoIP feature that allows users to send a pre-recorded voice message to a list of phone numbers automatically. It’s a timesaving solution for mass communication. How Does Call Broadcast Work? You record your message, select a […]
Call Block: Take Control of Your Business Communications
Posted By : Daniel Harold May 21, 2025 Call Block: Take Control of Your Business Communications Call Blocking is a VoIP feature that allows users to automatically reject incoming calls from specific phone numbers. This helps eliminate spam calls, telemarketers, or persistent unwanted callers from interrupting your workflow. How Does Call Block Work? When you […]
Call Intercept: Taking Control When It Matters Most
Posted By : Daniel Harold May 21, 2025 Call Intercept: Taking Control When It Matters Most Call Intercept is a VoIP feature that enables supervisors to take over an active call from an agent. This function is crucial when immediate intervention is necessary, such as in escalated situations or when an agent is unable to handle […]
Call Barge: Empowering Real-Time Call Assistance
Posted By : Daniel Harold May 9, 2025 Call Barge: Empowering Real-Time Call Assistance Call Barge is a VoIP feature that allows supervisors to join an ongoing call between an agent and a customer, transforming it into a three-way conversation. This capability is essential for providing immediate assistance, ensuring quality control, and enhancing customer satisfaction. […]
Call Monitoring: The Ultimate Guide to Supervising Business Phone Calls in Real Time
Posted By : Daniel Harold May 9, 2025 Call Monitoring: The Ultimate Guide to Supervising Business Phone Calls in Real Time Call Monitoring is a powerful VoIP feature that allows business owners and call center managers to listen in on active calls for coaching, support, and quality assurance. Whether you’re running a small team or managing hundreds of agents, […]
Call Eavesdrop: Silent Monitoring for Quality Assurance
Posted By : Daniel Harold May 8, 2025 Call Eavesdrop: Silent Monitoring for Quality Assurance Call Eavesdrop is a feature that allows supervisors to listen to live calls between agents and customers without either party being aware. It’s a vital tool for quality assurance, training, and performance evaluation. How Does Call Eavesdrop Work? Supervisors can […]