- May 21, 2025
Call Flows: Automate How Calls Are Handled
Call Flows let you define how incoming calls are routed based on specific criteria, such as time of day. Also called day/night mode or time conditions, this feature ensures calls are handled differently during business hours vs. after hours.
How Call Flows Work?
You set conditions like: “Between 9 AM and 5 PM, send calls to the receptionist; after 5 PM, send them to voicemail.” Your phone system automatically follows these rules.
Why Call Flows Help You Stay Professional and Responsive
Maintain a professional greeting and response at all hours.
Direct after-hours calls to voicemail or an answering service.
Easily update for holidays or schedule changes.
Use Case Example
A clinic sets up its call flow to route patient calls to a live operator during business hours and to a nurse line after 6 PM. Patients always reach the right resource— no matter when they call.
Common Questions About Call Flows
Can I create multiple call flows?
Yes, most systems support custom flows for different numbers or departments.
Do I need to change it manually every day?
No—it runs automatically based on your preset schedule.
Related Features
Explore features that pair well with Call Flows:
