Call History: Everything you need to know about your calls—all in one place.

Posted By : Daniel Harold
June 5, 2025

Call History: Everything you need to know about your calls—all in one place.

The Call History feature in ClearConverse gives you a complete log of all your phone activity—past and present. Whether you’re tracking missed calls, reviewing call recordings, or checking call volume, it’s all right there and easy to use.

Think of it as your personal call journal, packed with real-time details and insights to keep your communication organized and accountable.

How Call History Works

From your ClearConverse dashboard or User Portal, you can:

📄 View a list of all incoming, outgoing, and missed calls
⏱️ See call details like date, time, duration, and status
🔁 Redial numbers or return missed calls directly from the log
🎧 Listen to call recordings (if enabled)
📊 Track trends in call activity to optimize your workflow

It’s searchable, exportable, and updated in real time—so you’re always informed.

How Call History Helps Your Daily Operations

Because it saves time, reduces stress, and gives you control.

🔍 Find any call in seconds

🎯 Review conversations for follow-ups or context

📈 Measure call volume to track performance or spot trends

🧠 Recall missed details without relying on memory

Use Case Example

Let’s say a client says they called last week—but you don’t remember getting the message.

With Call History, you can:

Pull up the client’s number
See the exact date and time they called
Confirm if it was missed, answered, or forwarded
Listen to the recorded call, if available
Follow up with the right info—no guesswork

It’s fast, accurate, and makes your communication bulletproof.

Common Questions About User Portal

How far back can I view my call history?

Call History logs are stored long-term and can be searched or filtered by date range.

Are call recordings included?

Yes—if call recording is enabled, you can play recordings right from the call log.