- June 5, 2025
Call Park: Put calls on hold—without putting people on hold.
Call Park lets you place an active call into a virtual “parking spot,” where it can be picked up by any authorized team member from any device.
Think of it like putting a call on hold—but instead of being tied to your phone, the call is placed in a shared space where someone else can grab it. It’s fast, flexible, and keeps your callers from getting stuck on hold while your team figures things out.
How Call Park Works
Here’s the magic in action:
You’re on a call that needs to be handed off
You hit the Call Park button to place the call in a virtual slot (like “Park 101”)
The call stays active, playing hold music to the caller
You notify your teammate (“Hey, pick up 101!”)
They retrieve the call from any phone, desk, or app connected to your system
No more yelling across the room. No more awkward “Can you hold while I transfer you?” moments. Just clean, coordinated call hand-offs.
Why Use Call Park?
Because sometimes, the right person for the call isn’t right there.
Transfer calls across locations or floors with zero hassle
Let teammates pick up calls from wherever they are
Keep callers engaged without leaving them hanging
Reduce the back-and-forth during busy hours
Use Case Example
A customer calls your front desk looking for someone in billing—but that person’s away from their desk.
Instead of keeping the caller on hold, the receptionist parks the call in slot 102, sends a quick message or announcement (“Call on 102 for Billing”), and the team member picks it up from their phone as soon as they’re ready.
The result? Smooth, stress-free call handling that keeps everyone informed and every caller taken care of.
Common Questions About Call Park
Is Call Park the same as Hold?
Not quite. Hold keeps the call tied to your phone. Call Park lets someone else pick it up from anywhere.
Can we have multiple calls parked at once?
Yes! Each call gets its own park slot (e.g., Park 101, 102, etc.).
Can I park and pick up calls from mobile apps or softphones?
Absolutely. ClearConverse supports Call Park across all devices.
Want to make call hand-offs easier for your team?
Let’s get you set up with Call Park.
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