- June 2, 2025
Call Recording: Capture Conversations for Clarity and Compliance
Call Recording is a VoIP feature that enables businesses to record phone conversations for playback, training, documentation, or compliance. It’s like having a replay button for your most important calls.
How Does Call Recording Work?
Your phone system can be set to automatically or manually record calls. Once recorded, audio files are stored securely and can be retrieved through a web portal or CRM integration.
Why Call Recording Matters for Your Business
Improve training with real examples
Protect your business in disputes
Ensure legal and regulatory compliance
Capture verbal agreements or details
Use Case Example
A financial services firm records all client calls for regulatory purposes. When a client claims they were misquoted, the manager reviews the recording, confirms what was said, and resolves the issue factually.
Common Questions About Call Recording
Is it legal to record calls?
Many jurisdictions require consent. Always inform participants as needed.
How long are recordings stored?
Retention settings vary by provider and compliance needs
