- May 29, 2025
Caller ID – Knowing Who’s Calling
Our Caller ID feature is designed to give businesses greater control, efficiency, and professionalism in every phone interaction. With Caller ID, you instantly see who’s calling before you answer, displaying the caller’s name and number right on your device. This allows your team to be prepared for each call, greet customers personally, and access relevant information quickly— enhancing the overall customer experience.
Call Blocking gives you complete control over who can—and more importantly, cannot—reach your business. With just a few clicks, you can add any unwanted number to your block list. Once blocked, calls from that number are automatically rejected. Your phones won’t ring, and your team won’t be interrupted. It’s that easy.
How Does It Work?
Caller ID is more than just a convenience— it’s a tool for building trust and brand recognition. When your clients see your business name on their display, they feel confident answering, knowing it’s an official call from your team. This not only increases answer rates but also reinforces your company’s professional image.
ClearConverse integrates Caller ID across all devices and call flows:
For incoming calls, you’ll see the caller’s name (when available) and number on your desk phone, mobile app, or desktop softphone.
For outgoing calls, we help you configure your company name and number to display consistently—no matter where you’re calling from.
Why Caller ID Matters for Your Business
Instant Recognition
Your team can see who’s calling and respond with the right tone and context—no more awkward “Who’s this?” moments.
Improved Customer Service
By identifying repeat callers or VIP customers, your team can deliver faster, more personalized support.
Spam & Time Management
Spot unwanted calls or robocalls immediately and choose whether to answer, ignore, or block them.
Brand Trust
Outgoing Caller ID ensures your customers know it’s you calling, boosting pickup rates and trust in your brand.
Caller ID Comes Standard with ClearConverse
ou don’t have to pay extra or jump through hoops. Caller ID is built into every ClearConverse phone system—whether you’re using a desk phone, mobile app, or softphone.
Ready to take control of your calls?
Related Features
Explore features that pair well with Caller ID:
