- June 2, 2025
Ring Groups: Make sure every call gets to the right people—fast
Ring Groups let you direct incoming calls to multiple phones at once—so your team can answer faster and more efficiently.
You can group phones by department (like Sales, Support, or Billing) and choose how the calls ring. Everyone at once? One at a time? Your call.
This way, your customers spend less time waiting and more time getting help from someone who’s actually available.
How Ring Groups Work
When a call comes in, you decide how it flows:
Simultaneous – All phones in the group ring at the same time.
Sequential – Phones ring one by one, in the order you choose.
No answer? – Send it to voicemail, another ring group, or your Virtual Receptionist.
You can mix and match ring strategies to fit your setup. Assign users to multiple groups, route based on business hours, and connect remote teams just as easily as in-office ones.
Why Use Ring Groups?
Because no one likes waiting—or being transferred three times.
Get calls answered quicker
Route calls to the right people the first time
Avoid missed calls and lost opportunities
Keep things running smoothly across teams and locations
Use Case Example
Let’s say you’ve got three departments:
Sales – All sales reps ring at once so whoever’s free can grab it.
Support – Rings one agent at a time in priority order.
Billing – If no one answers, calls go straight to a helpful voicemail with payment info.
Now add remote teammates or a second location—no problem. Ring Groups keep everything and everyone in sync, no matter where they are.
Common Questions About Music on Hold
Can one user be in multiple groups?
Yes. Easy.
What happens if no one picks up?
You decide—voicemail, another group, or even a different call flow.
Do Ring Groups work with mobile or remote users?
Absolutely. Desk phones, softphones, and mobile apps all work with Ring Groups.
